Privacy Policy

TW Paralegal | Last updated: October 2026

1. Who we are

TW PARALEGAL LTD, trading as TW Paralegal. Registered in England and Wales. Company number 13638757.

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Email: welcome@twparalegal.com

Telephone: 020 3633 6634

WhatsApp and out-of-hours enquiries: 07733 201970

We are responsible for the personal information described in this notice.

2. Information we collect

We collect information needed to answer enquiries and carry out agreed work. This may include names, addresses, email addresses, telephone numbers, instructions, messages, documents, information about other people in your matter, quotations, invoices and payment records. We may also collect basic website and security information, such as IP addresses and browser details.

Documents may contain sensitive information, including health details, religious beliefs or information about criminal allegations and convictions. Only send what is relevant. We usually receive information from you, but may also receive it from someone acting for you, an agreed provider or relevant public records.

3. How and why we use information

We use information to respond to enquiries, quote for and provide services, communicate with you, arrange agreed services and manage payments. We also use limited information for necessary records, security, complaints, legal obligations and legal claims. We do not sell personal information.

Our lawful reasons are taking steps you request before a contract or fulfilling our agreement; meeting legal obligations; legitimate interests in running our business, handling enquiries, maintaining security and protecting legal rights, where these do not unfairly override yours; and consent where appropriate.

Sensitive and criminal offence information has additional protection. We only process it where an additional legal condition applies, such as necessity for legal claims or another condition permitted by law. Where we rely on consent, you can withdraw it at any time.

4. Sharing information

We normally keep your information within our business. We only share it where necessary for an agreed service, business administration or a lawful requirement. For example, arranging a translation may require us to send the relevant document to a translator.

Before appointing a provider to process information on our behalf, we check that they can meet applicable UK data protection requirements. We require appropriate confidentiality and security arrangements and a written data-processing agreement where required. We share only what is needed. Providers acting on our instructions must use it for the agreed purpose and return or delete it as instructed, unless the law requires retention.

Email, hosting, storage, payment and other business system providers may also process information. Where necessary, we may share information with accountants, insurers, professional advisers, courts or public authorities. If you request an introduction to another professional, we agree what information should be passed on.

5. Email, WhatsApp and overseas processing

You can communicate with us by email or WhatsApp. These services have their own providers and privacy terms. Check our contact details before sending documents. Contact us to discuss a suitable way to send particularly sensitive information.

Some providers may process information outside the UK. Where this involves a restricted international transfer, we ensure appropriate safeguards apply, such as UK recognition of the destination's data protection standards or approved contractual safeguards. Contact us for details relevant to your information.

6. When we delete your documents

Quotation enquiries: if we receive no response within 72 hours after sending a quotation or requesting further information, we normally delete documents supplied for that enquiry. You may need to resend them if you return later.

Completed work: we normally delete supplied documents, drafts and working copies within 48 hours after completing the agreed work and sending final documents. Completion includes agreed amendments.

Retention at your request: if you specifically ask us to retain documents and we agree, we keep them for up to 30 days after completion, then delete them unless an exception below applies.

7. Limited records and exceptions

We retain your name and relevant contact details, and the minimum records needed to show what was agreed, paid, and provided. We normally keep accounting records for six years after the end of the relevant financial year. Essential contractual records may be kept for up to six years after completion where reasonably necessary for legal claims. We do not routinely retain full case papers for that period. We review information and delete what is no longer needed.

Relevant records may be retained longer where required by law or reasonably necessary for an existing or reasonably anticipated complaint, claim, investigation or insurance matter. Access is restricted, and records are deleted when the reason ends.

Normal deletion periods apply to active files and systems. Residual copies may remain in protected backups until overwritten under the relevant backup cycle, but we do not use them for ordinary business purposes. We cannot delete copies held by you or independent organisations to which documents have properly been sent. Keep your own important documents.

8. Security and your rights

We use appropriate measures to protect information and limit access to those who need it for their work. No electronic system is completely risk-free.

Depending on the circumstances, you can ask to access, correct, delete, or restrict the use of information; object to certain uses; or request a transferable copy of certain information. Some rights have exceptions, including where records must be retained by law. Withdrawing consent does not affect lawful processing before withdrawal.

We normally respond within one month and explain if we need a lawful extension. Send requests or privacy complaints to welcome@twparalegal.com. You may also complain directly to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

9. Cookies

Cookies are small files stored on your device when you visit a website. We use essential cookies to help our website work properly. If we use optional cookies, we ask for permission first.

You can accept or reject optional cookies and change your choices at any time through Cookie Settings. You can also manage cookies in your browser. Blocking essential cookies may affect how the website works.

Our Cookie Settings panel explains which cookies are used, their purpose, who provides them and how long they last. If you have questions, contact welcome@twparalegal.com or 020 3633 6634.

Questions? Email welcome@twparalegal.com.